Your data, handled like we'd want ours handled.

This policy explains how Pick Me Pets ("Pick Me Pets," "we," "us," or "our"), collects, uses, shares, and protects personal information when you use our website and services. We aim to collect the minimum needed to connect you with a great breeder and a healthy puppy.

Pick Me Pets operates alongside an affiliated breeder platform, which breeders use to manage their kennels and listings. Because listings, inquiries, messages, and transactions flow between the two platforms, information is shared between them as described below.

• Account information you give us: name, email, phone, mailing address.
• Reservation information: the puppy you reserved, billing address, payment metadata.
• Communications with breeders and our support team through Pick Me Pets.
• Device and usage: IP address, browser, pages viewed, timestamps. Used to keep the site fast and detect abuse.
• Location if you tap "Near me" — your approximate state and ZIP, used only for that search and not stored against your account.

• Match you with breeders who can sell or ship to your area.
• Process deposits and notify breeders of new reservations.
• Send transactional emails (reservation confirmations, pickup details).
• If you opt in: occasional newsletters and new-litter alerts. You can unsubscribe at any time.
• Investigate fraud and protect users.

We share your information with:

• The breeder you reserved from: name, contact details, and shipping address — they need this to coordinate pickup.
• Stripe: our payment processor. Card details are sent directly to Stripe and never touch our servers.
• Service providers (email, analytics, customer support) under confidentiality agreements.
• Authorities when required by law.

We do not sell your personal information.

We use a small number of strictly-necessary cookies (session, CSRF) and an analytics cookie to understand site usage. You can refuse non-essential cookies in your browser settings without losing core functionality.

You have the right to:

• Access the personal information we hold about you.
• Correct it if it's wrong.
• Delete your account and the data tied to it (subject to records we're required to keep for tax or legal reasons).
• Object to marketing communications at any time.

Email privacy@pickmepets.com to exercise any of these rights.

We keep account and reservation data for as long as your account is active and for up to seven years after, to comply with tax and consumer protection rules. Marketing data is deleted within 30 days of unsubscribing.

We use HTTPS everywhere, encrypted databases, scoped API tokens, and least-privilege access controls. Payment information is handled by Stripe, a Level 1 PCI-DSS certified provider. No system is 100% secure — please use a strong unique password and notify us immediately if you suspect your account has been compromised.

We'll post material updates on this page and notify registered users by email. Continuing to use Pick Me Pets after a change means you accept the updated policy.

Questions, requests, or complaints: hello@pickmepets.com

Pick Me Pets